Privacy policy

At PINECRAZE, your privacy matters to us.
This policy explains how we collect, use,
and protect your personal information.

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1. INFORMATION WE COLLECT
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When you shop with us, we may collect:

- Name
- Email address
- Phone number
- Shipping & billing address
- Order details & purchase history
- Payment information (encrypted)
- Device & browsing data (via cookies)

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2. HOW WE USE YOUR INFORMATION
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Your information is used to:

- Process and fulfill your orders
- Arrange production and delivery
- Send order updates & notifications
- Provide customer support
- Improve your shopping experience
- Send promotional emails (if opted in)

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3. WHO WE SHARE YOUR DATA WITH
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We only share data when necessary:

🖨️ Qikink — Our print & fulfillment partner
(order details shared for production
and delivery only)

🚚 Delivery partners — For shipping purposes

💳 Payment gateways — Razorpay/Shopify Pay
(encrypted, we never store card details)

📊 Analytics tools — Google Analytics,
Facebook Pixel (anonymous browsing data
for ad optimization only)

We NEVER sell or rent your personal
information to any third parties.

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4. COOKIES
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Our website uses cookies to:

- Remember your cart & preferences
- Improve site performance
- Show relevant ads on Facebook/Instagram

You can disable cookies in your browser
settings at any time.

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5. YOUR RIGHTS
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You have the right to:

✅ Access your personal data
✅ Request correction of your data
✅ Request deletion of your data
✅ Opt out of marketing emails

To exercise these rights, contact us at:
📧 pinecrazee@gmail.com

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6. DATA SECURITY
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All payments are processed through secure,
encrypted payment gateways.

We use industry-standard security measures
to protect your personal information from
unauthorized access or misuse.

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7. DATA RETENTION
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We retain your order information for up to
2 years for customer support and legal
compliance purposes.

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8. POLICY UPDATES
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We may update this policy from time to time.
Any changes will be posted on this page
with an updated date.

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9. CONTACT US
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Questions about your privacy?

📧 Email: pinecrazee@gmail.com
🌐 Website: pinecraze.com

We'll respond within 24-48 hours.