Refund, Return & Exchange Policy
At Pinecraze, every product is made-to-order and printed on demand specifically for you. Since each item is custom-produced after an order is placed, we do not offer refunds once an order has been delivered.
No Refund Policy
All sales are final. We do not provide refunds for:
❌ Incorrect size selected by the customer
❌ Change of mind after placing the order
❌ Personal preference regarding design, color, or fit
❌ Minor color variations caused by screen settings or photography
7-Day Size Exchange
We offer a size exchange within 7 days of delivery under the following conditions:
✅ The product must be unused, unwashed, and in its original condition.
✅ Original tags and packaging must be intact.
✅ Exchange is available only for the same design in a different size.
✅ Exchange is subject to stock availability.
A nominal exchange processing and shipping fee may apply.
How to Request a Size Exchange
To request a size exchange, please submit our Exchange Request Form within 7 days of delivery.
Free Replacement for Manufacturing Issues
We provide a FREE replacement if:
✅ The product is damaged upon delivery.
✅ The product has a manufacturing defect or printing error.
✅ The wrong item was delivered.
How to Request an Exchange or Replacement
Please contact us:
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Within 48 hours of delivery for damaged, defective, or incorrect products.
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Within 7 days of delivery for size exchange requests.
Please share the following details:
📦 Clear unboxing video without cuts or edits
📸 Clear photos of the product
🧾 Order number
📩 Email: pinecrazee@gmail.com
Verification Process
All requests are reviewed within 2–5 business days after receiving the required information.
Once approved, the exchange or replacement process will be initiated.
Important Notes
• Claims without a valid unboxing video and supporting photos may not be approved.
• Products that have been used, washed, damaged by the customer, or returned without original tags are not eligible for exchange or replacement.
• Pinecraze reserves the right to refuse any claim that does not meet the above conditions.
By placing an order on our website, you agree to this Refund, Return & Exchange Policy.