Privacy Policy
Last updated: May 2025
At PINECRAZE, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or shop on our website.
1. INFORMATION WE COLLECT
When you shop with us, we may collect:
- Name
- Email address
- Phone number
- Shipping & billing address
- Order details & purchase history
- Payment information (encrypted)
- Device & browsing data (via cookies)
2. HOW WE USE YOUR INFORMATION
Your information is used to:
- Process and fulfill your orders
- Arrange production and delivery
- Send order updates & notifications
- Provide customer support
- Improve your shopping experience
- Send promotional emails, if you have opted in
3. WHO WE SHARE YOUR DATA WITH
We only share your data when necessary to provide our services:
Qikink — Print & Fulfillment Partner
Order details may be shared with Qikink for production and delivery purposes only.
Delivery Partners
Relevant information may be shared with delivery partners to fulfill and deliver your orders.
Payment Gateways
Payments are processed through secure payment gateways such as Razorpay/Shopify Pay. We do not store your card details.
Analytics Tools
We may use tools such as Google Analytics and Facebook Pixel to understand website usage and improve our advertising and services.
We never sell or rent your personal information to third parties.
4. COOKIES
Our website uses cookies to:
- Remember your cart and preferences
- Improve website performance
- Understand website usage
- Show relevant advertisements on platforms such as Facebook and Instagram
You can disable cookies through your browser settings at any time. However, disabling cookies may affect certain website features.
5. YOUR RIGHTS
You have the right to:
- Access your personal data
- Request correction of your personal data
- Request deletion of your personal data
- Opt out of marketing emails
To exercise any of these rights, please contact us at:
Email: pinecrazee@gmail.com
6. DATA SECURITY
We use industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
All payments are processed through secure and encrypted payment gateways. We do not store your complete card details on our servers.
7. DATA RETENTION
We retain your order and related information for up to 2 years, where necessary for customer support, business operations, and legal or regulatory compliance.
8. POLICY UPDATES
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated Last Updated date.
9. CONTACT US
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: pinecrazee@gmail.com
Website: pinecraze.com
We aim to respond to privacy-related enquiries within 24–48 hours.